Free Shipping on Orders Up to 10kg
Legal

Terms of Service

Thank you for choosing Masjec Hair. We provide top-quality hair products. Please review our refund and exchange policy below.

Refund

We do not offer refunds for any products purchased from our website.

Exchange

We do provide the option for exchanges in certain situations, within 14 days after the delivery of your order. An exchange is possible if the product you receive differs significantly from your order or description.

Exclusions

For hygiene reasons, certain products cannot be returned.

Condition

Products must be unused, unworn, and in their original packaging with tags.

Delivery Timeframe

1–10 working days.

Exchange Process

To initiate an exchange, please follow these steps:

  1. Contact us within 24–48 hours.
  2. Provide clear images and videos illustrating the issue — whether it's style discrepancies or mismatched products.
  3. Our team will thoroughly assess your request and guide you through the exchange process.

Please Note

The company is not liable for incorrect measurements provided by the customer. Any issues arising from incorrect measurements will not be grounds for exchange.

Questions? Get in touch.